Payment Troubleshooting Guide
Having trouble placing your order?
Don't worry, most checkout issues are quick and easy to resolve. Usually, payment hiccups happen because an internet browser is accidentally remembering old, out-of-date information or getting stuck on a card details box.
Follow these simple steps below to get your payment processed smoothly.
The 2 Fastest Workarounds (No Tech Skills Required)
If you are in a hurry and want to place your order right now without changing any computer settings, try these two tricks first:
1. Try a "Private" or "Incognito" Window
Your browser stores past information to try and help you type faster, but sometimes it forces the wrong data. A Private window bypasses all of this.On a Windows PC: Open your browser and press Ctrl + Shift + N (or Ctrl + Shift + P for Firefox).
On a Mac: Open Safari and press Cmd + Shift + N.
Go back to our website in that new window and try checking out again.
2. Switch Devices
If you are experiencing a glitch on a desktop computer or laptop, try opening our website on your smartphone or tablet instead. Because it is a completely different device, it won't have the same stuck data.
How to Clear Your Browser's Cookies & Cache
If your browser is aggressively filling in the wrong card expiry date (like forcing the current month/year) or giving you a constant error message, clearing your history will refresh the page completely.
Find your internet browser below and follow the simple steps:
🌐 Google Chrome or Microsoft Edge (PC & Mac)
On your keyboard, hold down Ctrl + Shift + Delete at the same time (on a Mac, hold Cmd + Shift + Delete).
A small menu will pop up. Make sure the boxes for Cookies and Cached images/files are ticked.
Click the Clear Data (or Clear Now) button.
Close your internet browser completely, reopen it, and return to your cart.
🍏 Safari (Mac Computers)
Click Safari in the very top left corner of your screen menu.
Select Settings (or Preferences).
Click the Privacy tab at the top of the popup window.
Click the Manage Website Data button.
Click Remove All, then click Done.
📱 iPhones and iPads (Apple Devices)
Open your phone or tablet's main Settings app (the grey gear icon).
Scroll down until you find Safari and tap it.
Scroll down and tap Clear History and Website Data (written in blue).
Tap Clear History to confirm.
Is Your Card Being Declined?
If your browser details are correct but the payment still won't go through, it might be an automated security check:
Check the Billing Address: Ensure the billing postcode and address you typed match the exact address where your bank statements are sent.
International Purchases: If you are buying from outside our home country, some banks automatically block the transaction until you call them to approve it.
3D Secure Verification: Look out for a pop-up window from your bank asking you to approve the payment via a text message code or your banking app. If you close this pop-up too quickly, the order will fail.
Still Having Trouble? We are here to help!
If you have tried the steps above and are still stuck, please do not hesitate to get in touch with us. We value your custom and want to make sure your order gets through.
Email us:service@thewatchbench.co.uk
Call our customer support: 07926 935202 (Available Monday to Friday, 9am – 5pm)
