Our No Fix–No Fee Promise
If we can’t repair your watch, you won’t pay.
Complete peace of mind
Our No Fix–No Fee Promise means you never pay for work that doesn’t get your watch running again.
No assessment fees. No hidden costs. No return postage charges if you decide not to go ahead.
With clear, upfront pricing, we make watch repairs simple, affordable, and completely transparent.
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Clear pricing upfront
Prices are published on our website.
You’ll always know the cost before sending your watch.
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Post your watch to us
We send simple instructions.
You post it to us at your cost, helping keep our prices affordable.
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We assess the watch
If the repair is what you ordered, we will complete it and return it via a tracked Royal Mail service, usually within 10 working days.
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If more work is needed
We contact you, explain the findings, and give you a clear price.
If you say no - or if we can’t fix it - you get a full refund and free return postage.
Many repair services charge to assess a watch or ask you to pay return postage if you decline extra work.
We choose not to.
Our policy is based on fairness, transparency, and confidence in our workmanship.
Ready to get started?
Get a free, no-obligation quote today.