Customer Reviews Policy

We believe customer reviews should be honest, helpful, and based on real experiences.

How We Collect Reviews

We use an automated system through a third party to invite customers to leave a review. This email is sent 14 days after a watch is dispatched, allowing customers time to receive and thoroughly check their items.

Genuine Customer Feedback  

Review requests are only sent to customers who have used our services, ensuring that all reviews relate to actual orders.

How Reviews Are Published

Reviews are published automatically once submitted. We cannot hand-pick them, nor can we edit what customers write. As a result, you will see a genuine mix of feedback, both positive and negative.

When We Might Remove a Review

While we very rarely remove reviews, we may do so under the following circumstances:

• The customer has marked it as private

• The content is abusive or inappropriate

• It isn’t relevant to the service provided

• We believe it isn’t genuine  

We never remove reviews simply because they are negative.

Incentives

We do not offer discounts, payment, or any incentive for leaving a review.

Our Approach

Our goal is straightforward: to provide an honest reflection of the service we offer so that customers can make informed decisions with confidence.

If you have any questions about how our reviews work, please feel free to get in touch.