Customer Reviews Policy

We believe customer reviews should be honest, helpful, and based on real experiences.

How we collect reviews
We use an automated system through Squarespace to invite customers to leave a review.
This email is sent 14 days after their watch is dispatched, giving them time to receive and properly check everything.

Genuine customer feedback
Review requests are only sent to customers who have used our services, so all reviews relate to real jobs we’ve carried out.

How reviews are published
Reviews are published automatically once submitted.
We don’t hand-pick or filter them, and we don’t edit what customers write.

That means you’ll see a genuine mix of feedback, good and not-so-good.

When we might remove a review
We very rarely remove reviews, but we may do so if:

• the customer has marked it as private

• the content is abusive or inappropriate

• it isn’t relevant to the service provided

• we believe it isn’t genuine

We never remove reviews simply for being negative.

Incentives
We don’t offer discounts, payments, or any kind of incentive for leaving a review.

Our approach
Our aim is simple - to give an honest reflection of the service we provide, so customers can make informed decisions with confidence.

If you’ve got any questions about how our reviews work, feel free to get in touch.