How is my watch returned, and what insurance is included?

Standard watches

Standard watches are returned using Royal Mail Tracked 48.
This is a tracked service and is included in our prices. (£75 Insurance Cover)

There is an option to upgrade at checkout to Royal Mail Special Delivery Guaranteed by 1 pm (£750 Insurance Cover) for an additional £10.00

Luxury watches

Luxury watches are returned using Royal Mail Special Delivery Guaranteed by 1 pm.
This is a fully tracked, signed-for service and is included in our prices. (£750 Insurance Cover)

There is an option to upgrade at checkout to Special Delivery Guaranteed by 1 pm (£2500 Insurance Cover) for an additional £12

Who is responsible if the watch is lost on return?

• While your watch is with us, it is fully insured under our workshop insurance

• Once dispatched, responsibility transfers to Royal Mail, in line with the service used and the compensation level selected

How should I send my watch to you?

We recommend sending your watch to us using a tracked service.
For higher-value watches, we strongly recommend Royal Mail Special Delivery with compensation commensurate with the watch's value.

If you’re unsure which option is best, just get in touch, and we’ll be happy to advise.