How is my watch returned, and what insurance is included?

Standard watches

Standard watches are returned using Royal Mail Tracked 48.
This is a tracked service and is included in our prices.

• £75 compensation is included as standard.

Luxury watches

Luxury watches are returned using Royal Mail Special Delivery Guaranteed by 1 pm.
This is a fully tracked, signed-for service and is included in our prices.

• £750 compensation is included as standard.

If your watch is of higher value and you would like the compensation increased to £2,500, just let us know.

• The additional Royal Mail charge is £10

• We pass this on at cost

• We will issue a separate invoice for the upgrade before dispatch

For higher-value watches, we will always contact you as a matter of courtesy to ask whether you’d like to upgrade the return insurance.

Who is responsible if the watch is lost on return?

• While your watch is with us, it is fully insured under our workshop insurance

• Once dispatched, responsibility transfers to Royal Mail, in line with the service used and the compensation level selected

How should I send my watch to you?

We recommend sending your watch to us using a tracked service.
For higher-value watches, we strongly recommend Royal Mail Special Delivery with compensation commensurate with the watch's value.

If you’re unsure which option is best, just get in touch, and we’ll be happy to advise.